Shipping Policy

Standard shipping is free for orders shipped to United States addresses (all 50 states) with a subtotal of US$150 or more, or the equivalent list amount in the currency your order is priced in. Below that minimum, a flat standard shipping fee applies, shown at checkout before you confirm the order. The free-shipping minimum is assessed on the order subtotal before any discount or coupon is applied.

An expedited shipping option is available at checkout for a flat additional charge. Expedited shipping is never free, whatever the order subtotal, and the amount is shown before you confirm the order.

Orders with confirmed payment received before 3:00 PM Eastern Time (America/New_York), Monday to Friday, are prepared for dispatch the same business day. Orders confirmed after the cutoff, at weekends or on public holidays are prepared on the next business day. Because all payments are manual, the cutoff applies from the moment payment is verified — not from the moment the order is placed.

We ship with established national and international carriers, chosen per destination. Once a parcel is handed over, we email you the carrier name and tracking number, and you can also follow the order on our order-tracking page. Tracking events are generated by the carrier and may take up to 24 hours to appear.

"International" means any destination outside the United States. International shipping has three steps, all assessed on the order subtotal before any discount or coupon is applied, in the currency your order is priced in: below US$300 a full flat fee of US$54 applies, which is what the carrier charges us for an international parcel; from US$300 up to US$600 a reduced flat fee of US$25 applies, the difference being covered by us; from US$600 or more international shipping is free. Those amounts are the list amounts for each currency (for example R$345, R$160 and a R$3,800 free-shipping minimum for orders priced in Brazilian reais). The international free-shipping minimum is separate from, and higher than, the United States minimum. There is no expedited option for international destinations. The exact amount is shown at checkout before you confirm the order.

We ship internationally to selected destinations. You are the importer of record. You are solely responsible for confirming that the products may lawfully be imported into and received in your jurisdiction, for any licence or authorisation required, and for all customs duties, import taxes, VAT and brokerage fees, which are not included in the price you pay us.

• If a parcel is returned to us because the address was incorrect or incomplete, or because delivery was refused or unclaimed, we can reship it once the return arrives, at your cost for the new shipment.
• If a parcel is detained, seized or destroyed by customs or another authority, we cannot recover it and are not liable for the loss; no refund is due where the seizure results from the legal status of the goods in your jurisdiction or from an incorrect declaration by you.
• Confirmed non-delivery caused by carrier loss is handled under our Refund Policy.

All transit times shown on this site are estimates provided for convenience. They are not guaranteed, and delays caused by carriers, weather, customs clearance or force majeure are outside our control.

Shipping questions: support@venomtop.com.